We know that timely shipping is crucial to our loyal customers, our goal is to ship all orders within 2-3 days. Whenever an extended delay is expected and not limited to a certain amount of days in shipping your package due to heavy volume of orders.
Shipping is billed at a flat rate per product. Shipping is calculated at checkout.
When you place an order with Organic Pure Oil, you will receive an order confirmation via email. If you have questions about your order please email firstname.lastname@example.org or call our office at 1(657)600-8100 (Office hours 10:00 am – 4:00 pm PST). Please include your order number and name on the order in the subject of your email. You may also visit our website and log into your account to see your tracking number after that the products have been shipped.
Your order will be shipped via US Post Office with a tracking number to the shipping address given by you related to your order and when they deliver to you it will be marked on the US Post Office web page (DELIVERED) which is considered as a delivery confirmation and at that point our responsibility ends.
If you need to add a signature confirmation please send us a note when you place your order and signature confirmation will be added for free upon your request.
If you are dissatisfied with your order for any reason, please email us within 30 days at email@example.com. If we cannot fix the problem, we’ll send you a RML code to return your items. We do not offer a free return shipping label under any circumstances.
1. Please ship the products UNUSED and in the original packaging to the address below to ensure that your return remains eligible for a refund. The return must be postmarked within 30 days of the original ship date on your invoice.
2. All pieces of the kit (including the free gifts) must be included with your return to receive a refund.
3. Please include your full name and order number and RML code.
4. shipping fees are not refundable
5. Be sure that all the return products are very well packed and sealed
6. When returning your products, please use the following address:
Organic Pure Oil LLC
3109 S Main St.
Santa Ana, CA 92702
You will be refunded within 48 hours of receiving your parcel after reducing the restocking fees. Be sure you want to purchase the item(s) before placing the order.
Can I make changes to my online order?
Because we pride ourselves in processing your orders quickly and efficiently, once your order has been confirmed, we can no longer cancel or modify your order. Please see our return policy for additional information.
The Company reserves its rights to cancel any order at its sole discretion by reimbursing the sums paid by the Client.
- Items that are used, damaged or abused
- Items that are missing parts
- Non-defective special orders
In order to offset the cost of shipping and losses, returned products are subjected to a 15% restocking fee. This fee will be applied before the refund is issued.
Does Organic Pure Oil deliver internationally?
Yes, Organic Pure Oil delivers items internationally. You are more than welcome to make your purchases on our site from anywhere in the world. We keep the right to cancel any order.
Applicable Law and Jurisdiction
The user accepts that any claim or dispute against them related to the payment of fees for ORGANIC PURE OIL LLC service usage fall within the exclusive remit of the Court of Santa Ana in California.